The purchase of products from this web site is governed by the following terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About 700 Mail Order Service
We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy policy.
Privacy Policy
700 is committed to protecting your privacy and will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. Customer information is collected in the following way :
- We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.
- When you request a specific service, such as subscription to our newsletter, the information we collect may include name, address, phone/fax number and email address. Information gathered for this purpose will never be used for any other purpose or shared with any other companies.
- We will always give you the option to unsubscribe from our newsletter facility by clicking the 'Unsubscribe' button that appears on each newsletter. We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us.
- Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party without your prior consent. When you visit some areas of our website, a 'cookie' will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the way you experience the site.
Products
All items are subject to availability. All of our stock levels are live, but obviously errors can occur in our warehousing stock control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice but every effort will be made to dispatch the items specified.
What is Special Order?
While we make a point to always be as clear as possible with product and stock information and are certainly not here to deceive, we understand that being “in it” every day, may mean the finer points that are drilled into us, may get confused or lost in translation. So, aside from the self evident Out of Stock, here’s a breakdown of stock representation on our website, and what it all means.
IN STOCK:
For many of the brands and products on our website, the IN-stock product that is reflected is either available from our Windsor store, or linked to a remote warehouse whose levels are referenced and displayed.
For LOCAL (Windsor) IN-STOCK product, despatch times are likely to be reflected as the same or next day - depending on the time of day you are looking.
For IN-STOCK but REMOTELY stored products, lead times will likely be longer and this can vary by brand and/or product
SPECIAL ORDER
Certain brands we work with on a more curated basis. Q36.5 for example have a vast range and while we may list all of their products, it is not possible to stock all of them - though we can certainly access their entire portfolio. In cases like these, and where the systems are not in place to accurately reflect their remote stock, we offer a SPECIAL ORDER service.
Special Order is an order placed in faith and that we aim to fulfil as soon as possible (as we would any other) but where we simply cannot reflect the Brand or manufacturers remote stock.
In normal circumstances, where remote stock IS available, we offer an as accurate as possible lead time for despatch of that product that is usually around 3 working days for businesses based in the UK. For companies, like Q36.5 to continue the example, who are based off-shore, the lead times are generally a little longer for obvious reasons!
When placing a Special Order you receive an estimated despatch time based on the above NORMAL CIRCUMSTANCES and obviously before we have had the chance to confirm availability.
To this end, we caveat our despatch conditions message to say that we will place any Special Order products that are OUT OF STOCK remotely, on BACKORDER.
BACKORDER
Backorder simply means that we place the order anyway. This allows us to secure stock as soon as that product becomes available again; effectively placing your order in a queue and saving you the need to hunt around to chase down stock only to commit later, further down the list.
In times of low supply and/or high demand, as we have seen in recent years as a result of COVID / Brexit, this is an invaluable way to mitigate missing out, or suffering further delays.
The only drawback with this is that we cannot be accurate with lead times AT THE POINT OF ORDER - ie, when you place your order on the website.
For those that know they want the product and are willing to wait this should cause no issue. For those who are time constrained (ie the item is a gift or is required for an event), we recommend getting in touch first and we can check estimated lead times for you and you can make a decision on that basis.
In all cases, we will inform you via email of the stock status once we have your order.
To this end, please ensure the @7hundred.co.uk email is whitelisted in your email address book - and be sure to check your spam and junk filters!
And remember: If in doubt, ASK - we are humans not robots and happy to give you the info! Doing this first avoids disappointment and frustration for all 👊
Methods of Payment
We can only accept payment in Pounds Sterling. We accept Visa and it's derivatives,Mastercard, Maestro, Delta, Amex and Solo. If you are paying by Maestro you will also need to include the card issue number or start date. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input.
Some products contain some zero VAT rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with 700 you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Customer Rewards Points
Most items online and in-store offer a return in the form of Customer Rewards points. The value of these is item dependent and ranges from 0 to 15%. These points are generated at the end of each sale and are redeemable both in-store and online on subsequent purchases. Look out for our Double Points promotions!
Please be aware that Sale Items and purchases made on Finance, using Cycleschemes or with coupons / vouchers applied, do not qualify for Reward Points though a points value may still be displayed on the item page. Equally, certain premium brands and products with extremely low margins (Smart Bikes / Trainers / Electronics) do not qualify for points including, but not limited to, MOOTS, SARTO, LITESPEED, NEVI, TACX, WAHOO, GARMIN
Customer Rewards Points expire 1 year from the date of your last purchaseKLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
- Shop now. Pay in 3 with Klarna.
- Split your purchase into 3 interest-free payments
Pay Later
- Shop now. Pay in 30 days with Klarna.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Disclosure:
Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply.</span >klarna.com/uk/terms-and-conditions
Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply.klarna.com/uk/terms-and-conditions
SALE Items : General Exceptions
Please note that Sale or discounted items do not qualify for Customer Reward points.
Similarly, items purchased on Finance or using the Cyclescheme will not qualify for the Sale price. Sale, discounts and Voucher codes DO NOT STACK, ie Items already discounted below any offer pricing, voucher code pricing or store-wide discount pricing, will not qualify for any additional discounting.
Gift Vouchers and Store Account Credit
Gift Vouchers can be redeemed both In-store and Online against both products and services, including Bike Fitting. Vouchers expire 1 year after the date of issue. Similarly, any Account Credit received either from exchanging goods or as Goodwill will have an expiry date one year after the date of issue.
So, check what's pinned to the front of the fridge, dig around in the folds of your wallet and search for 'Gift Voucher' in your emails - use it or lose it! ;)
Order Cancelations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from 700, for a full refund.
Order cancelations must be made via email, quoting your order number, within 14 working days of the day after you receive the goods to orders@7hundred.co.uk.
To cancel your Standard Delivery Order please contact orders@7hundred.co.uk
If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an Item section below.
Returns and exchanges
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. You must notify us in writing within 14 days, by post or email of your intention to do this.
We will issue a refund or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if you have canceled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.
Where you require an exchange, for example, because a size has been incorrectly ordered, we will make a £3.95 charge to cover redelivery costs. (Note: For larger items such as wheels, this charge may vary and you will be informed of the price before the item is sent).
Payment for this must be provided before we will send out the replacement item.
For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.
Sorry, we cannot accept returns of books or software where any seals have been broken.
Please note :
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be processed once received.
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. In the case of cycling shorts please ensure that underwear is worn when first trying them on. The item(s) must be returned in its original packaging with all labels and tags and with all enclosed documentation.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
For large items such as bikes, trainers and wheels we reserve the right to charge a re-stocking fee of 5% to cover our administration costs.
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to notify us of your intent to return it and a further 30 days in which to do so.
Bike Returns
Every effort is made to provide sizing guides for the bikes we sell, if you are unsure of the correct size of bike, please contact us before placing your order.
Please be aware that bikes returned (and subsequently refunded) as a result of the incorrect size being ordered will incur a re-stocking fee of 5%. If you return your bike for an exchange of size, this charge will be waived.
Incorrect Item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
All refunds will be given as soon as possible, and usually take the form of a refund transaction onto the card used for the original purchase. At the very latest we will refund your money within 28 days from the day we receive your returned item. In the case of incorrect ordering and undisclosed reasons for return, a credit or exchange may be issued and the customer will be expected to pay the return postage costs.
All returns must be accompanied by a completed returns form and a copy of the original invoice.
You can download a returns form here:
Returns Form
Free Shipping Offer, Discount Codes & Voucher Codes
If Free Shipping, Discount or a voucher offer was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights.
WARRANTY : General Notice
Warranty is offered by manufacturers, not by retailers.
We are happy to facilitate all warranty claims on your behalf but please make sure that you understand the following:
1. All manufacturers have differing terms for their own products. While it may be a pain to read them, it is prudent to be aware of these.
2. Warranty is almost
always predicated on items receiving regular servicing - this can be found in the terms of warranty.
3. Items replaced under warranty may NOT be identical to those being replaced. See point 1!
4. We will process warranty claims for items purchased from us, at our cost
5. Items purchased elsewhere that are brought to us for warranty claims will be processed at a cost of £50 + Shipping to and from suppliers.
6. Persistent emails and phone calls that take up a lot of time may result in additional costs.
7. The manufacturer's decision is final - while we ALWAYS work toward a positive outcome for our customers, we have no say in their decision, so please do not take out any frustrations you have on us!
700 Ltd.
Suite 2 First Floor, Braywick House West,
Windsor Road, Maidenhead,
Berkshire, United Kingdom,
SL6 1DN
Company No: 09735653